Our Live Answering Operators / Remote Receptionists will answer in your business name as if it's your own office with your own receptionist, ensuring you have a professional image at all times.

All calls to your Live Answering Service / Virtual Office are answered in a courteous, professional, and confidential manner by a Live Operator.

Our Australian based Operators / Receptionists are professionally trained and well-spoken.

They can answer your calls 24 hours a day 7 days a week, during business hours, on weekends, after hours or at any other time you are unavailable.

A Live Operator will: answer your calls, greet the caller with your business name, take the caller's contact details and a brief message and send messages to you via SMS and/or email.

Setup is $25. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Plans can be upgraded/downgraded during the first 5 days of the billing (calendar) month.

Your calls will be answered based on our standard script below. Our experience has shown that this script works the best for most busines requirements.

Example.
Operator answers call: "Good Morning ABC Pty Ltd, this is Mary speaking, how can I help you?"
Caller requests to speak to John.
Operator responds: "I'm sorry but he is unavailable at the moment. Can I ask him to return your call as soon as possible?"
Caller responds.
Operator: Gets callers name and phone number and if volunteered, a brief decription of the enquiry.

An SMS with the message details will then be sent to your mobile phone and a copy of the message can be sent to your email address for your records.

Your personalised Virtual Serviced Office will:

• present and maintain a professional image for your business.
• be up and running quickly.
• eliminate the risk of having your business calls answered in an unprofessional manner.
• eliminate stress suffered by untrained people (eg. family) who may be required to answer your business calls.
• save the costs of employing dedicated staff.
• save on the operating costs of your business.
• eliminate the time involved and the worry of hiring and training reception staff.
• give you peace of mind and allow you to focus on running your business.

We have "local" phone numbers for live answering at our Virtual Offices around Australia (Sydney, Brisbane, Melbourne, Adelaide, Canberra, Perth).
Eg. If you are located in Sydney, we provide you with a Sydney number. If you're in Melbourne, we provide you with a Melbourne number.

We allocate one or more of these "local" numbers to you when you establish your account with us.

You can configure your home phone, office phone, mobile phone or 1300/1800 number to redirect to your "live phone answering number" where a Live Operator can answer 24/7 OR on "busy" OR on "no answer" or after hours or any other time you choose.

You can customise an economical and cost-effective Live Answering/ Virtual Office solution to suit your individual business requirements.

You'll have your own Live Answering / Remote Receptionist in no time!

If you need help ... or more information, CALL us NOW on 1300 ALLTEL (1300 255 835)